Terms and Conditions

By purchasing a ticket and entering our premises, you agree to be bound by the following terms and conditions.

All parents/guardians acknowledge that Blossoms Play Cafe is not a supervised play centre and accept full responsibility for the supervision of the children in their care at all times.

(1.0) Tickets & transfers
(1.1) The ticket price includes admission for one session at Blossoms Play Café.

(1.2) One ticket entitles entry for persons into Blossoms Play Cafe for one allocated two hour play session.

(1.3) If you (the customer) pre-books tickets and do not allocate/book a space for all in your party attending, Blossoms Play Cafe reserve the right to refuse entry if the maximum capacity has been reached on that session. A refund will not be given and only those booked will be permitted entry to Blossoms Play Cafe.

(1.4) Where tickets are purchased on behalf of others, the buyer accepts responsibility for notifying all those in their party of Blossoms Play Café’s terms and conditions.

(1.5) All Blossoms Play Cafe tickets & gift vouchers are non-refundable.

(1.6) Transfers for any pre-booked tickets are only available where Blossoms Play Cafe receive notice a minimum of 24 hrs prior to the start time of the session booked. There are no exceptions to this rule, the transfer policy applies in all circumstances including but not limited to; adverse weather, illness, self-isolating, difficulty locating a parking space, roadworks or traffic incidents.

(1.7) Credits will be offered in place of a transfer where a customer cannot confirm the date to re-book. Credits are valid for a maximum of 6 months from the date of the original cancellation.

(1.8) Blossoms Play Café is designed for 0-4 year olds (inclusive) with a small area specifically for non-walkers. Any child must be accompanied by an adult at all times. No one under the age of 18 years is permitted entry into Blossoms Play Café without an accompanying adult

(1.9) for any child attending the premises over the age of four must be added onto the booking as an additional adult as they will not be permitted to enter the play area which is limited to the ages of 0-4 (inclusive).

(1.10) Spaces are limited for each session and only those with a valid ticket will be allowed entry into the building.

(1.11) entry will not be permitted into Blossoms Play Café by anyone without an accompanying child.

(1.12) Blossoms Play Cafe retains the right to cancel any group bookings that exceed the maximum spaces under our group booking limit. Such cancellations will only be refunded if cancelled at least 24 hours prior to the booking date.

(1.13) Ticket prices are listed in GBP on our website www.blossomsplaycafe.co.uk but may change at any time. Prices are inclusive of VAT. We reserve the right to correct any pricing errors after booking.

(1.14) When you purchase a ticket(s) from our website, you will receive an email confirmation with a booking reference number along with your proof of payment. This email constitutes proof of booking and proof of payment. Please ensure you have the booking confirmation number and the name of the person who booked when you arrive at Blossoms Play Café.

(1.15) It is your responsibility to check the accuracy of the session date and time on your email confirmation. Mistakes cannot always be rectified and entry will only be permitted for the number of tickets stated on the confirmation.

(2.0) Session Times & Closures
(2.1) your booked table and slot in the play area will be allocated to you for two hours, you may turn up at any time during a this time but you will be required to leave at the end of that session even if you have not been there for the full two hours. It is your responsibility to arrive in time for your session and we cannot be held responsible for any delays you may experience. Refunds and transfers will not be given if you miss your session or part of it.

(2.2) Blossoms Play Cafe reserve the right to close the whole or part of Blossoms Play Cafe at any time if deemed necessary for the security and safety of guests and staff. Customers will be offered the opportunity to re-book their tickets within 6 months or a full refund will be given.

(3.0) Rules of Entry
(3.1) Blossoms Play Cafe does not accept responsibility for the supervision of children within the premises, therefore all children must be supervised by a responsible adult/guardian at all times. Blossoms Play Cafe is not liable for any accidents caused by misuse or lack of supervision.

(3.2) 5. Loose Parts – Although every care has been taken to ensure Blossom’s is a safe space for your little ones, please be aware that small loose parts from our equipment form part of our offer. Please supervise your children as necessary.

(3.3) To prevent the spread of infection visitors who are unwell, or who have been unwell, must not visit the centre for 48 hours (or until no longer contagious in the case of chickenpox, hand foot and mouth, covid 19 and other such infections). Refunds will not be given and transfers require a minimum of 24 hours notice.

(3.4) If a child or adult visiting Blossoms Play Cafe is sick or infectious whilst onsite they must leave the premises immediately or will be asked to do so. No refunds or credits will be offered in these circumstances.

(3.5) Blossoms Play Cafe reserve the right to deny admission or ask a person to leave that has already gained entry if they do not abide by our rules, if they pose a danger or threat of staff or customers, for any illegal activities or offensive behaviour. Fighting, bullying and abusive language will not be tolerated. Guilty parties will not receive refund if asked to leave for these reasons.

(3.6) Any person causing wilful damage to the facilities, fixtures or fittings of Blossoms Play Café will be liable to pay for any damage caused. This includes any damage caused by misuse of equipment and/or failure to abide by our ‘Rules of entry’ & ‘Rules of play’.

(3.7) Unless agreed privately with management, visitors may not bring outside food and drink into Blossoms Play Café.

(3.8) Visitors must remove their shoes and wear socks when entering the café. There is no exception to this rule. If you (the customer) or your child requires shoes for walking you must contact Blossoms Play Cafe customer services to discuss prior to your visit. Shoe storage in provided.

(3.9) 2. Pushchairs must be left in the café entrance at the pushchair park – please note that spaces are very limited therefore if you have driven and are able to carry your little one in then please do.

(3.10) No hot or cold food & drink or chewing gum is permitted in the play areas.

(3.11) No food or drink purchased on the premises is permitted to be taken away off the premises.

(3.12) Smoking is prohibited inside Blossoms Play Cafe facilities and this includes the use of e-cigarettes.

(3.13) In order to ensure all visitors have an enjoyable experience, please call Blossoms Play Cafe if you or your child has a disability, medical condition or other educational needs that may impact upon your visit to Blossoms Play Cafe. We will endeavour to put in place any appropriate arrangements to cater for your needs.

4.0 Photography
(4.1) We allow photographs to be taken by customers of their children. We ask that all visitors to Blossoms Play Cafe are careful to avoid taking pictures of other children.

(4.2) Blossoms Play Cafe cannot be held responsible for any images posted on to a public website without prior permission from the persons in the photograph or their guardians.

(4.3) Blossoms Play Cafe will never share still images of visitors and their children on our website or social media pages without prior agreement in writing with those concerned.

(5.0) Security & Safety
(6.1) All personal belongings and property brought into Blossoms Play Cafe by visitors is done so at the owners risk. Blossoms Play Cafe accepts no liability for any loss or damage to such property during a visit.